If you are a returning customer please login before you start to shop. This will give you access to your previous orders, favourites and stored addresses, which will make your ordering and checking out process easier and quicker.
If you are a new customer you can create an account using the link at the top of any screen or when you checkout, so that you'll have access to useful reordering features in the future.
To find the items you need you can navigate to the relevant departments by using the categories and filters, or by searching by keyword, phrase or part number. Then simply put your choices in your basket. When you've finished, click on the basket icon in the top right-hand corner and select the checkout button. You'll then be asked for the few details that we need to process your order. If you can't find what you want, or need help with the ordering process, please don't hesitate to Contact Us.
PAYMENTS - UK ORDERS
There are several ways in which you can pay for an order:
- Credit Account: FTSE 250 companies and public sector bodies automatically qualify for a 30-day credit account and do not need to apply for one, but you will need to enter a purchase order number at the checkout. Other customers requiring credit can apply for a Credit Account by filling in a Credit Account Application Form. We use a Credit Insurance company to assess credit risk.
- Credit/Debit card: payments by credit or debit card are accepted as well as payments by government purchasing card, if applicable.
- Bank transfer: you will need to request a proforma from us, which will detail the amount owed to us and how to pay it. You can then arrange a bank transfer.
PAYMENTS - OVERSEAS ORDERS
Because we have no protection for international credit card payments we ask overseas customers to make full payment in advance by bank transfer. We do not accept payment by cheque.
Once you've placed your order it will be acknowledged by automatic email, and when your order has completed we'll send you a full VAT invoice. In the unlikely event that there are any problems with your order a member of our Sales Team will contact you.